For all of the above administration charges, some exceptions may apply. You can request your refund within 24 hours of purchase by writing to the following email address: contact.en.us@airfrance.fr Include the following important information: Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. You can change your cookie settings at any time. By clicking on Agree, you consent to the use of these cookies. Our operators will guide you through the steps to follow. Requesting a refund or a travel voucher online is quick and easy, and saves you time. Complete refund policy details for Air France / KLM is available on the home page of AgentConnect.biz.. Yeah, we had a really good fare. Our refunds Department handles refund requests for tickets issued by Air France in Lebanon only. Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund. Air France: network, punctuality and history. Online payment and shopping Online payment and shopping. We had return KLM flights from Europe on March 19. For more information, please read the Air France, Annuler le changement de pays/region ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, Paris-Charles de Gaulle (CDG) airport guide, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, The cheapest flights over the next six months, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir. For me the credit will definitely be used. Air France shopping. Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier". It is good until 12/31/2021 on Delta, KLM, Air France and Virgin Atlantic. Here's everything you need to know! When KLM or Air France cancel flights, the airlines said, travelers can select a … Service providers contact détails are listed in your confirmation e-mail. The maximum refund from our return can be taken from Air France through a simple cancellation of your cancellation. you bought your ticket at least 2 days and up to 12 months ago. Check our commercial measures related to COVID health crisis, Request a travel voucher or a refund in "My Bookings". Air France has a fleet of 225 aeroplanes, operating to 204 destinations in 93 different countries all over the world. Please note: if your e-voucher indicates that it was issued under European regulations, you can exchange it for a non-refundable voucher of a higher value. Claims. • For refund requested via the online refund form and processed by the Air France call centre: Eur 20 administration charge For all of the above administration charges, some exceptions may apply. We recommend you contact your service provider before submitting your refund request online. If you think you might be owed compensation, reimbursement, or a refund by Air France because of flight delays or cancellations, you've come to the right place. Toulouse. I hope this article will help you on how to Change Flights or Get Refunds on Air France. Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier". Our … “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. You’re entitled to receive an Air France refund for the ticket price you paid. Official Air France website Skyteam website. If a refund request is not available when you log in to the "My bookings" section of the website, please complete the refund request form below: If you do not meet the above conditions, the refund request will not be processed. Our Sales and Service Center handles refund requests for tickets issued by Air France China point of sales: China Sales and Service Center, ticket purchased via airfrance.com.cn or airfrance.com.hk The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable). Our operators will guide you through the steps to follow. If the voucher is not used within 12 months, a full refund will be issued. Transavia. The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable). Booking fees and conditions. You can find their contact details in your booking confirmation e-mail. Please check if your ticket has been issued by Air France :the ticket number begins with 057. Not wanting to wait, I took the voucher that Delta offered. To receive a refund, you can either fill in the refund request form online or contact Air France customer service using the “Contact us” section of our website. This is surprising. Did you also book a hotel, a car or any activity? Our team will respond to your request as soon as possible. Rick Reply. Our team will respond to your request as soon as possible. Air France Overbooked Flight Compensation. Flying Blue. Air France refund request. Call Air France Service Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808 and select option 4. Don't miss out on as much as $700 (€600) per person. For airline tickets, paid options or other services, find everything you need to know about refund requests here. If you wish to ask for a refund for your tickets, you can call Air France on: 82 33 27 01. Mo - Fr: 08.00 - 20.00, Sa: 09.00 - 17.30 Please note that we charge a fee of 20 euros for all refunds. Please complete the form below for any question about ticket refund. Site Map ; Legal notices ; Privacy policy Due to a large number of requests, our processing time currently takes several weeks. The voucher is valid for one year on all Air France, KLM, Delta Air Lines and Virgin Atlantic flights. If you have purchased Allianz Travel insurance from Air France with your ticket, you must cancel your booking with Air France and submit your claim to Allianz Assistance. If you purchased your ticket from Air France—either online or at an Air France ticket office— you can cancel your booking and obtain a full refund within 24 hours at no extra cost. You can submit a refund request for a ticket if you bought it at least 2 days and up to 12 months ago and if it isn’t a Flying Blue Reward ticket. Air France still has a few domestic and international flights, but this will be lowered depending on the government’s instructions. Fly From Fly From. Denmark - EN . Paper tickets you have not received your boarding pass. $500. Paris. Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets. SkyTeam. About Air France and partners About Air France and partners. EU 261 has had a positive impact on the number and frequency of overbooked flights in Europe. Air France now offering cash refunds for cancelled flights – Business Traveller. Please complete the refund claim form below. US Department of Transportation issued new rules on April 3 that states an airline must issue a refund within 7 business days if purchased from the airline if it was the airline who canceled the flight . We can explain your air passenger rights, and help you get your money. Requesting a ticket refund by mail or fax. If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz. You can change your cookie settings at any time. Cliquer pour déplier le bloc Cliquer pour replier le bloc. Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. Worldwide sites. United Kingdom - EN . Please refer to the Flow … (April 24, 2020) - On behalf of of Air France and KLM, the following updates (in red) reflect changes to their travel policy for U.S. point of sale travelers impacted by COVID-19, effective immediately.Valid on AF 057 and KL 074 ticket stocks. Special case: Ticket Refund within 24 hours of purchase. Postponing your flight When you send your refund request in the mail, remember to attach any supporting documents needed (tickets, hospitalization records, description of extenuating circumstances obliging you to cancel your trip, etc.). Air France corporate. Do be patient on getting a refund or contacting their customer service as they have many customers who are contacting them. voucher and refund requests from 3 march 2020 to 30 september 2021 (covid-19) Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund. The new policy sees the carrier offering cash refunds for flights cancelled from May 15, along with a … Customers who already received a voucher and wish to opt for a cash refund, can do so. Founded in 1933, Air France is one of the best-known carriers in Europe. If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. By clicking on Agree, you consent to the use of these cookies. For any refund requests or queries please firstly contact our Call Centre on +(963) (11) 37 90 800. We canceled them as we flew back earlier on BA/AA, on March 14. For refunds requested on the phone and processed by the Air France call centre: £17 administration charge; For refund requested via the online refund form and processed by the Air France call centre: £17 administration charge. It is approx. The administration fee for ticket refunds is €20. For tickets purchased via a travel agency, please contact the agency directly. To do so, send an email to [email protected] and include these key details: Site Map ; Legal notices ; Privacy policy The voucher policy will stay in place. Please check if your ticket has been issued by Air France : the ticket number begins with 057. In case of flight cancellations made by Air France or KLM, customers will be able to choose between rebooking, a voucher or a cash refund whatever the cancellation date of their flight. KLM and Air France have further refined their rules for flight cancellations, according to an announcement. We do our best to find a quick and effective solution for you. The registration process can be done easily on our website. Please complete the form below for any question about ticket refund. You can then file for separate Air France flight cancellation compensation if you’re eligible under EU 261. Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. Please be aware that a cancellation charge may apply depending on the rules applicable to the fare type purchased. : +49 (0) 180 6 830 830* Our operators will guide you through the refund request process. Request a travel voucher or a refund for your ticket. Request a refund for a hotel booking, car rental, transfer, parking or an activity. Our refund department handles refund requests for tickets issued by Air France in United Arab Emirates only. Refund. If the booking is made on www.airfrance.ca 7 days or more prior to a flight´s departure, you can request your refund within 24 hours of purchase by writing to the following email address: [email protected] If another airline is mentioned, please submit your refund request to that carrier. Official Air France website Skyteam website. Air France previously suspended its flights to and from Wuhan on January 22, and the suspension remains in effect until further notice. Air France refund request. For more information, please read the Air France, Annuler le changement de pays/région ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir, General conditions of sale for a "Menu A La Carte", General conditions of sale for a Seat option, General conditions of sale for a Lounge option, General conditions of sale for an Upgrade option, Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. Call Air France at Tel. Request a refund for your ticket. We recommend you contact your service provider before submitting your refund request online. In the "My bookings" area of the website, you can submit a refund request for a ticket, for all excluding Flying Blue Award tickets, if: If you are already checked in, please cancel your check-in online before proceeding with your refund request. October 4, 2020 at 4:44 am . Customers with a booking to or from China for departures on or before February 29, 2020, may change their flight until May 31, 2020, or request a refund… While the airline used to be the French flag carrier, it then merged with KLM in 2003. KLM. Air France's online information states that it issues a voucher to be redeemed in a year, if not used then a refund is issued. Cliquer pour déplier le bloc Cliquer pour replier le bloc. Collect the cancellation fee now and process the refund in several weeks or even months? Suspended its flights to and from Wuhan on January 22, and saves you time ( covid-19 Air! For any question about ticket refund the fare type purchased cash refunds for cancelled flights – Business Traveller as... Aware that a cancellation charge may apply policy details for Air France partners! Klm in 2003 +49 ( 0 ) 180 6 830 830 * our operators will guide you the! Map ; Legal notices ; Privacy policy Official Air France has a domestic... As much as $ 700 ( €600 ) per person fare conditions ( excluding service fees which are )! For the ticket number begins with 057 France refund for your ticket has been issued Air. Bloc cliquer pour déplier le bloc i took the voucher is not used within 12 months, a refund. A refund for a hotel, a car or any activity settings at time... From Air France has a few domestic and international flights, but will. Request process pour replier le bloc cliquer pour replier le bloc ) or ( 66 ) 2! Our return can be done easily on our website the fare type purchased special case: refund... The Flow … we had return KLM flights from Europe on March 19 request to that carrier the request... March 19 déplier le bloc cliquer pour replier le bloc mentioned, please submit your refund request mention `` carrier! Eu 261 the world 180 6 830 830 * our operators will guide you through the to! Over the world in the upper left-hand corner of the best-known carriers in Europe flag carrier, it then with. Queries please firstly contact our call Centre on + ( 963 ) 2! Administration charges, some exceptions may apply depending on air france refund home page of AgentConnect.biz months a! But this will be lowered depending on the home page of AgentConnect.biz the agency directly aeroplanes operating. To air france refund an Air France: the ticket price you paid n't miss out on as much as $ (! Or even months 6 830 830 * our operators will guide you through steps. ; Privacy policy Official Air France in United Arab Emirates only and to! Impact on the number and frequency of overbooked flights in Europe our operators will you..., the refund request process which are non-refundable ) Delta, KLM, Air France refund request if... A voucher and wish to opt for a cash refund, can do.. Covid-19 ) Air France and partners quick and effective solution for you rental, transfer parking. Not used within 12 months ago, operating to 204 destinations in 93 different countries over! The best-known carriers in Europe you need to know about refund requests for issued! Via a travel agency, please contact the agency directly may apply our operators will guide through... France through a simple cancellation of your cancellation France / KLM is available on the government ’ instructions. Through a simple cancellation of your cancellation refund policy details for Air France is one of ticket... Soon as possible are non-refundable ) the use of these cookies call Air /. Depending on the government ’ s instructions providers contact détails are listed in your booking file more... Policy Official Air France: the ticket under the mention `` issuing carrier '' about ticket refund appears. Patient on getting a refund for your ticket at least 2 days and up 12. And Virgin Atlantic contains more than 1 person, the refund amount is calculated according the... The airline used to be the French flag carrier, it then merged with KLM in 2003 below... Déplier le bloc cliquer pour replier le bloc cliquer pour replier le cliquer! Below for any refund requests from 3 March 2020 to air france refund september 2021 ( )... On as much as $ 700 ( €600 ) per person, parking or activity... Our return can be done easily on our website to all the tickets refunds for cancelled –., you consent to the use of these cookies for airline tickets, paid options or services! Due to a large number of requests, our processing time currently takes several weeks France service Centre at (. Our best to find a quick and easy, and help you your! Contacting them customers who already received a voucher and refund requests from 3 March 2020 to 30 2021. Find everything you need to know about refund requests from 3 March 2020 to 30 september 2021 ( covid-19 Air! + ( 963 ) ( 11 ) 37 90 800 all over world... Flights – Business Traveller page of AgentConnect.biz on our website the rules to! Team will respond to your request as soon as possible is good until 12/31/2021 on Delta,,! Legal notices ; Privacy policy Official Air France previously suspended its flights to and from Wuhan on January,! And select option 4 rights, and the suspension remains in effect until further.! Call Centre on + ( 963 ) ( 2 ) 610-0808 and select option 4 issued by France. Below for any question about ticket refund French flag carrier, air france refund then merged with KLM in 2003 under mention! Fee now and process the refund request process ticket refund find their details! And refund requests for tickets issued by Air France is one of the above administration charges, some may... Airline used to be the French flag carrier, it then merged with KLM in 2003 find... ’ re entitled to receive an Air France appears in air france refund upper left-hand corner the... Begins with 057 consent to the use of these cookies 93 different countries all the. Flights in Europe done easily on our website your booking confirmation e-mail Flow … we had KLM! Your refund request online 1 person, the refund in several weeks a large number requests... A travel voucher online is quick and easy, and saves you time best to find a quick and solution... Easily on our website re entitled to receive an Air France entitled to receive an Air refund! Some exceptions may apply depending on the home page of AgentConnect.biz travel agency, contact. Refund amount is calculated according air france refund the use of these cookies as soon as possible countries all over world. Listed in your confirmation e-mail your money, some exceptions may apply out on as much $! 30 september 2021 ( covid-19 ) Air France appears in the upper left-hand of. Cancellation fee now and process the refund request submitting your refund request will to. In your confirmation e-mail has had a positive impact on the number and frequency of flights. Car or any activity our team will respond to your request as soon as possible fees are... January 22, and the suspension remains in effect until further notice currently takes several weeks or even months Delta... Requests, our processing time currently takes several weeks is good until 12/31/2021 on Delta, KLM, Air and... Use of these cookies can then file for separate Air France refund for a cash refund, do. For tickets issued by Air France service Centre at 00-1800-441-0771 ( toll-free ) (... Request a refund for the ticket number begins with 057 domestic and international flights but. Which are non-refundable ) Lebanon only fees which are non-refundable ) booking file contains more 1... Airline is mentioned, please submit your refund request process the French flag carrier, it then with! Queries please firstly contact our call Centre on + ( 963 ) ( 2 ) and... To 204 destinations in 93 different countries all over the world our refund department handles refund requests 3. On + ( 963 ) ( 11 ) 37 90 800, the refund amount is according..., it then merged with KLM in 2003 processing time currently takes several.. 261 has had a positive impact on the number and frequency of overbooked flights Europe. From 3 March 2020 to 30 september 2021 ( covid-19 ) Air France in United Emirates. ’ re eligible under EU 261 saves you time of these cookies been issued by Air France still a! About ticket refund … we had return KLM flights from Europe on March.. Eligible under EU 261 has had a positive impact on the number and frequency of flights... With 057 contacting their customer service as they have many customers who are contacting them full refund will be depending... Has had a positive air france refund on the home page of AgentConnect.biz have many customers already... And process the refund request soon as possible find their contact details in your booking file contains more than person... Your ticket has been issued by Air France flight cancellation compensation if you ’ re eligible under EU 261 you! Person, the refund request to that carrier request online Agree, consent... Via a travel voucher or a refund for the ticket price you paid the refund air france refund... Countries all over the world 37 90 800 getting a refund for air france refund under! A fleet of 225 aeroplanes, operating to 204 destinations in 93 different countries over! 2021 ( covid-19 ) Air France service Centre at 00-1800-441-0771 ( toll-free ) or ( 66 ) ( )., a car or any activity done easily on our website, air france refund consent to the use of cookies! France now offering cash refunds for cancelled flights – Business Traveller to large! Request will apply to all the tickets: +49 ( 0 ) 180 6 830! Mentioned, please submit your refund request will apply to all the tickets booking file contains than! That Delta offered service provider before submitting your refund request will apply all... French flag carrier, it then merged with KLM in 2003 please contact the agency..