Only W-2 workers, or traditional workers whose employers pay for unemployment insurance, are eligible for the pay. ), The agency hosts virtual town halls to answer questions from workers. No more busy signal. Since the start of coronavirus-related business closures, the Colorado Department of Labor and Employment upgraded its computer systems to handle the influx, quadrupled the support staff to answer calls and provided an abundance of information on its site at coloradoui.gov — so unemployed workers should check it frequently. Robert F. Smith STEAM Academy aims to repair that. Now, the state is getting anywhere from 10,000 to 30,000 calls a day, though most likely the same people are calling in multiple times an hour. A worker could also lose unemployment benefits if they return to work part-time or receive other job compensation that is higher than their regular unemployment benefits. “And finally, at about 12:30, I got on the phone with someone who just said, ‘Yup, you can change your status to active online now.’”. 3. Or can anyone give me tips on when the best times to call or tricks they've used to get through? For information regarding Overpayments of Unemployment Insurance: Call: 1-800-553-5396. Virtual agent to answer Colorado unemployment calls beginning next week, U.S. layoffs remain elevated as 803,000 seek jobless aid, Congress approves $900B COVID relief bill, sending to Trump, Coloradans in Congress vote for COVID relief largely along party lines, Highlights of $900 billion COVID-19 relief, wrapup bills, Congress seals agreement on $900 billion COVID relief bill, Colorado’s unemployment call center will likely never meet COVID-driven demand, as 40,000 calls go unanswered weekly, More than 617,000 Coloradans have filed unemployment claims since mid March. We’ve made system improvements as we were able to and we will continue to make improvements, but we are still in a fairly new territory,” she said. Social security number. Email. “The department has successfully paid unemployment benefits to more than 500,000 hardworking Coloradans and the staff is working around the clock to help people who have questions about their claims,” spokesman Conor Cahill wrote in an email. In the first week that hordes of workers lost their jobs due to coronavirus closures, the state’s unemployment call centers saw calls increase 10 fold, with 99,000 calls in a week compared to 9,900 the prior week. So many are calling, … It will be able to answer general questions on topics including work search requirements and reopening claims. (Updated 5/28/20). Coronavirus-related layoffs are leading to jammed phone lines and crashed websites at unemployment offices from coast to coast. Colorado has ramped up its capacity, but soon getting help … Have you been calling the UC Service Center for hours or days about your unemployment claim without getting past a busy signal or long wait? Calls inquiring about PUA claims have been much simpler with average hold times of 3 minutes. Don’t want to wait on hold? The impact of coronavirus closures had 40,000 Coloradans applying for unemployment since Sunday, bringing the total number of official claims and new applicants in … Hang up and try to call the local area phone number for the call center. No more busy signal. State Sen. Chris Hansen, D-Denver, worked with the labor department on a bill passed in the 2020 legislative session the will reform a number of aspects of the unemployment insurance program including greatly increasing the amount employers pay into the unemployment trust fund in the future. "I got the busy signal and then I finally got through -- and then after 15 minutes it … Another Sun reader, Mike Egan, shared that he called 85 times around 3:30 p.m. on Friday. CLICK HERE TO TURN ON NOTIFICATIONS. Joe Rubino covers real estate, tech and consumer news for The Denver Post. You’ll also need to register with a local workforce center at ConnectingColorado.com to look for a job to remain eligible for benefits — although this requirement has been waived during the pandemic. EastIdahoNews.com tried to call the phone number multiple times. A spokesman for Gov. Call centers are open from 8 a.m. to 4 p.m. Monday through Friday. Oregon’s Unemployment Insurance (UI) call center is presently experiencing very high call volumes. * Request payment online through MyUI * Request payment by telephone: 303-813-2800 (Denver metro area) Hope this helps someone. Colorado has ramped up its capacity, but soon getting help may no longer require a phone call. Fitzgerald acknowledged it will take the new system time to catch up. If a worker is part of a vulnerable group, for example, the employee doesn’t have to return to the job. I was laid off from my job on March 16 (with the 8 week restaurant/bar closures) and applied for job-attached unemployment the next day. It also provides time certainty on getting their needs met,” Fitzgerald said. There are other things that are new or have changed. one expert has estimated only 60% have been paid nationally, colorado.gov/pacific/cdle/covid-19/town-halls, calls increase 10 fold, with 99,000 calls in a week, Colorado governor pardons parents behind “balloon boy” hoax, 16 others, At risk of extinction, black-footed ferrets in Colorado get experimental COVID vaccine, A new Denver high school modeled after historically Black colleges opens next fall, Colorado’s tiny mountain post offices are hamstrung — for the second straight holiday season, Here’s how Colorado’s unemployed influenced the new federal coronavirus relief bill, Colorado Department of Labor and Employment, (720) 263-2338 — Call, text, Signal or WhatsApp. That is the line for the Northern California Phone Interview Division of EDD. But there are also 10 to 30 times more people calling in every day for help and only 6% of calls to the regular unemployment line have been getting answered, according to the agency. After weeks of random and unsuccessful calls to the state’s unemployment phone number, Jamie Scappaticci set aside Tuesday to connect with any living soul who’d answer the unemployment help line at 800-388-5515. 47 minutes — Average wait times for regular unemployment between May 1-11. And thank god for nice Vietnamese people, she was quick and more than helpful. The rest of them would either just hang up on me immediately, or give me the option to choose English and then hang up on me,” said Scappaticci, an Aurora resident who expects to return to her early-childhood center job in June. The new measures are to address the most common reasons people call in. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. Fix a date or backdate an existing claim: Ask a question at Dept. And the department has brought significant new resources to bear.”. “And quite frankly, it’s our first pandemic.”. Colorado began accepting claims for PUA on April 20. Hansen said he has helped hundreds of constituents who have reached out for help with their claims and is aware of how hard it has been for many to reach someone at the call center this spring and summer. For those who want to … That seems to be a better stat than the rest of the nation’s unemployed; one expert has estimated only 60% have been paid nationally, according to a Bloomberg News story. But if you must call in, here’s what to expect, according to data shared by the Labor Department: This story was updated at 11 a.m. on May 28, 2020 to include new tools and measures the Colorado Department of Labor is rolling out by June 1, 2020. Once the technology is better integrated with the state’s system in mid-August, it will be able to provide callers with specific answers to some claims questions. You can address your claim, or have questions answered about your qualification status directly from the state unemployment office. It’s also getting 12,000 to 14,000 phone calls a day, she said. Call 1 (877) 600-2722 for assistance. And if you’re one of those folks frustrated with calling in for help, the answer may be out there already. The benefit is paid as part of their regular bi-monthly request. Colorado’s hospitality industry hardest hit by coronavirus unemployment, with claims up 600% in a week. I have spent DAYS calling the Colorado Unemployment line (CUB line) but it's always busy. A caveat: For self-employed workers who earned at least $2,500 in the past 18 months and filed a W-2 form, federal law requires those folks to file for regular state unemployment first and exhaust those benefits before applying for PUA. Post was not sent - check your email addresses! You must request the payment of unemployment insurance benefits every two weeks. A pen or pencil, and paper - to take notes. Support independent, Colorado-owned journalism by joining The Colorado Sun. That number is … When you call the CO unemployment phone number, make sure that you have the following information: 1. But you might get a call back on Saturday, when the call center makes only outbound calls to claimants who’ve asked for help. Tech+Business+Economy, These are selected by the writer and confirmed by the editor. 1-408-436-5603. Does anyone know if there is an ACTUAL unemployment OFFICE anywhere within driving distance before I lose my mind? Weekly claims numbers have begun to level off — 7,727 people filed for state benefits last week, the lowest total since March 14 — but the unprecedented spike in need has more than overwhelmed the state’s call center, where, on average, 8,000 calls go unanswered each weekday. Much has changed since nearly a half-million Coloradans began filing for unemployment benefits in mid-March. This article contains new, firsthand information uncovered by its reporter(s). “I’ve been trying to get through on the phone to the unemployment office as I did yesterday but again I just get a busy signal as soon as I call,” Bill Stahl said. The department will also reopen its lobby at 251 E. 12th Ave. in Denver on June 8 for in-person meetings, but only by appointment, which will start June 1. “We should not have those long of wait times, and the department knows that. Those are to check on a claim status, backdate a claim, reopen a claim, ask banking or payment questions, inquire about missing wages, exhausted benefits, job refusals and pandemic benefits. “We’ve been making changes daily.”. The maximum benefit is $618 per week and is paid for 26 weeks. Employers can file a job-refusal form, which the labor agency investigates. Another 12,918 unique phone numbers per day get a busy signal or a message to call back later. This has resulted in busy signals and longer hold times. Once registered, you’ll get a PIN by email or snail-mail to access benefits (manage them at myui.coworkforce.com/Welcome) and to request payments every two weeks. (Payment requests typically begin two weeks after filing for unemployment.) They’re part of a captive population at the National Black-footed Ferret Conservation Center outside Fort Collins where there have been no cases of COVID-19 to date. Unemployment phone number busy regardless of time of day. As a news piece, this article cites verifiable, third-party sources which have all been thoroughly fact-checked and deemed credible by the Newsroom in accordance with the Civil Constitution. First-time claimants fill out. The Unemployment Insurance Call Center is extending its hours Monday through Friday, 7 a.m. - 6 p.m. and Sunday 9:30 a.m. - 5:00 p.m. Also waived: the waiting week. He expects that in the early going, callback schedules will fill up quickly, just as the schedule for in-person meetings in the labor department’s lobby have. Starting Wednesday, a machine will be answering the Colorado unemployment office’s customer support line, and busy signals will be a thing of the past. Support local journalism around the state.Become a member of The Colorado Sun today! Each time, a voice message said the line was busy and to try again later. Callers should not be having trouble getting through. Again, your Colorado unemployment phone number is: Toll Free: 1-800-388-5515 On Thursday, the state labor department announced a new partnership with Google to add callbacks and more virtual support for common issues from callers, and added a request form for claimants to backdate claims without calling in. It’s now taking two to six weeks to get a payment, depending on how complicated the case is. (Eric Lubbers, The Colorado Sun), Primary category in which blog post is published, How to submit an opinion piece to The Sun, Learn more about Civil’s Credibility Indicators, added a request form for claimants to backdate claims without calling in. The Colorado Department of Labor and Employment added a new call-back form to its website Thursday, allowing people to request a call from the state’s unemployment division within one to two business days. And for months, the unemployed could not send an email or leave a message — even to fix a simple error such as the wrong furlough start date, as one Colorado Sun reader had done. Test scores and graduation rates show Denver Public Schools has not served students of color as well as it has the 25% of students who are white. These busy signals follow the layoff of more than 500 state workers who answered phone calls from the jobless to help them file unemployment claims. 3 minutes — Average wait times for pandemic calls, 13 minutes — Average call length for regular unemployment, 10 minutes — Average call for pandemic calls, 1,000 to 1,200 calls are answered daily on the regular employment line, 2,200 to 2,500 calls are answered daily at the pandemic call center, 12,918 unique numbers per day get a busy signal or message to call back later due to “high call volume”. If you file a claim, save the following unemployment phone numbers to your phone so you know you’re receiving a legitimate call from L&I: 888-313-7284 – regular UC; 855-284-8545 – Pandemic Unemployment Assistance (PUA) phone number The Military Service Center can be reached at 800-934-9555 and is open Monday through Friday from 7 a. One issue some employers have is in rehiring workers to reopen their business or qualify for federal Paycheck Protection Plan loan forgiveness. Everyone who qualifies for even just $1 of regular unemployment benefits, will be paid an extra $600 per week as part of the Pandemic Unemployment Compensation (PUC), thanks to the federal CARES Act. In Colorado, the number of unemployment benefit claims went from 400 on March 9 to 3,900 on Monday and then 10,000 on Wednesday. Call Center Phone Numbers Toll Free: 1 (877) 600-2722 If you’ve been in an endless cycle of busy signals and automated messages like myself, there actually is some hope. of Labor virtual town hall: Get help by phone for regular unemployment (expect a long wait): 303-318-9000 or 1-800-388-5515; Spanish: 303-318-9333 or 1-866-422-0402; Deaf or hard of hearing: 303-318-9016 or 800-894-7730, Request a payment every other week: 303-813-2800, 888-550-2800 or at. Unemployment phone number busy regardless of time of day. They said you're supposed to receive a PIN number in the mail (so you can log in to the system, check your status, request funds, etc.) And those who’ve spent hours on hold — the average wait time has been 47 minutes — may not realize the answers and updates are now available, or have been there all along. Apply by Phone: You can also make a claim through phone by dialing (303) 318-9000 for the metro area and (800) 288-5515 for outside-metro area. 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