I just went on the forum to see if there was any solutions and someone posted change the batteries. How to fix your Altice One Remote Control when it becomes non responsiveUpdate - Press and hold the numbers 7 and 9 for five to ten seconds. We had dish for 12 years and never had a problem. Instead I just got the remote for my other TV...yep, it works. I think I have found your problem. Sometimes it takes a few tries. Posted by 5 months ago. Unless Altice One has done the same you're out of luck. I take it you don't have another Altice One box in the house that you can swap with the possibly problematic one to rule it out? Altice One - Router Init. (We have no idea what’s on that channel half the time.). How do I set up Favorite Channels for the first time? If the buttons light up but the receiver is not responding: Then, make sure all of your connections are secure. They’re claiming it’s a hardware issue. I would look forl a damaged wire or a bad fitting. And yeah I only have the one box. 0. drac2you. I’m in an area where we can only really get Cablevision. I must say the tech people are well trained and polite. Taskbar shows but no picture, I’ve stayed on hold for tech support more than I have enjoyed watching my tv or relaxing. I’m just annoyed that it’s only sometimes with On Demand and always on certain channels. It’s possible the A/V receiver’s Video On feature was turned off by an electrical surge or something else. The TV controls still work, but … Press the CBL button on your remote control and then press the Guide or Menu button again. Like. Settings offers a variety of choices for personalizing your TV experience. Press on your remote and select Settings from the main menu to choose from the below. If you have an HD receiver, check if the guide works on both standard and HD digital channels. You could also try asking for some insight here as this is a popular Optimum forum: http://www.dslreports.com/forum/ool, Thanks for replying! With Optimum and Suddenlink Communications, Altice USA is the fourth-largest cable provider in the United States, providing service to 4.6 … A $3.50 Network Enhancement Fee applies. Google dsl reports optimum they have a forum for optimum and every other service where someone will solve any issue or tell you how . This happened to me once — I turned the Video feature back to On and suddenly that bad blue screen was gone. Like. A1 Mini boxes avail for add’l $10/mo. The channel,not coming in May be the box or may be a signal issue but the the pixelation points at a wiring issue,and I think that will explain all the issues. If your remote is flashing twice or more this will indicate the batteries are low and should be replaced. And the kicker..,if it’s not the box they want to charge me $80 for a service fee. Log In Sign Up. I switched to Altice in January to save money. A $20 Altice One (A1) Pak monthly fee applies. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. Jump to navigation Jump to search. Contributor • 3 … Service unavailable at this time. If this problem only started after you got the Altice One box a month ago it sounds like it's either an issue with the box itself, or a signal issue since only certain channels (frequencies) are affected, which could be due to any number of things from Optimum's wiring outside to the wiring in your house. My mom has heard about the Altice One which Optimum is currently selling (In case you are curious, Altice bought Optimum/Cablevision in 2016, which was renamed Altice USA). And it’s the first time we have had cable(it’s a new place for us.). The series follows Alice Ginor (Ayelet Zurer), a 48-year-old esteemed filmmaker who feels stuck professionally, old externally, no longer relevant and tired in the face of the endless energy of her three daughters, whom she raises together with David (Gal Toren), a successful and coveted actor.One day, in a chance meeting on the train, Alice meets Sophie (Lihi Kornowski), … Would I have to cut or splice wires? Voicemail; Call history; International; Call waiting; Call … Altice one should pay me for all the trouble. Surcharges, taxes, plus certain add'l charges and fees will be added to bill, and are subject to change during and after promotion period. I know the town that doesnt allow verizon but cant remember. Also channel 4 and a few others say “There is an error with this channel”. The equipment and customer service is dismal. What should I do? Altice One App; Internet; Phone; Account & Billing; Support Settings. Plug the power back in and wait approximately 60 seconds. Menu Options; TV: Accessibility - Turn on/off voice guidance. We have had the Altice One all in one box for about a month and on channel 51(always) and sometimes when using On Demand, we get very bad pixelations and distorted noise. Phone. We refuse to make … Watch Repair Channel. One last note: If you have an A/V receiver connected to your TV, make sure it’s programmed correctly for video. Hopefully I can call my electrician and hopefully it won’t bankrupt me, Yes only a tech can come for altice. Seriously ready to go back to dish just because of this. I rebooted my Altice One this morning and it’s stuck on Router Init. Have you attempted to hold down the network reset on the back of the box? VeggieDog. Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100 Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T I still don't get all the channels but at least I can change to the ones … Press question mark to learn the rest of the keyboard shortcuts. The guide has locked up. Options. My cable boxes; Remote set up; HD; TV Channel Lineups; Sign in to manage your DVR and TV features. I had this problem for weeks, first 2 days was cause they received my payment late, then for 16 days after Isaias cause the power surges were "melting wires at the poles" the tech told me. Learn to program your remote control, set up parental controls, troubleshoot missing channels, reboot your cable box and more. Optimum Plans and Speeds. It only seems to be getting one channel up/down. You can play back your recorded shows on any cable box in the home, and you can continue watching a … When will this get repaired. One remote stopped working on … Altice logo. If it was it would only be one issue not many, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I’ve tried rebooting it multiple times and also did a forced software download … Press J to jump to the feed. Disclaimer: This subreddit is not affiliated with Optimum or Altice USA in anyway. Sounds like its a wiring issue imo. Channel issues can be both wiring and or cable box. 0. Need help with Optimum TV? I tried a number of the channels you listed, all are in English here, and I have sound on the Nickoon channel. HDMI, Component, TV). Turn the receiver back on. It's possible the Altice One box is more sensitive to weaker signals than whatever cable box you had previously (Scientific Atlanta or Samsung). Press question mark to learn the rest of the keyboard shortcuts. To close the info bar, press . Min system … If your TV service works DON'T do diamond+WPS, this will leave you without TV service (assuming it works at the moment). What determines what new channels are added to lineups? At first glance, the Altice One DVR Plus service seems like an improvement to Optimum’s previous DVR service. What do I do if my remote control will not change the channel? They claim that only a technician can replace the box so I can’t take it to one of their locations myself. While Optimum made numerous attempts to reach a deal with Discovery, they insisted on terms that would cause Optimum to charge customers MORE than what Discovery is charging the general public for the same content. I rebooted my Altice One this morning and it’s stuck on Router Init. They’re simple to program and easy to troubleshoot. Or my wiring? Forum discussion: At least once a day, the Altice One combined modem/router becomes unresponsive to the remote. If the remote does not flash at all, the batteries may be dead and will need to be replaced. Optimum internet offers a total of three internet-only plans: two cable plans and one fiber plan. Grr. Troubleshoot your TV: 1. If this step has been taken and your issue persists you'll need to wait for your trouble call. I worked a Verizon and optimum in the past. An all-in-one box that does cable TV with almost the same channel lineup from the Optimum service, a remote with voice search/voice … Soundsl like your in Suffolk. By using our Services or clicking I agree, you agree to our use of cookies. View recordings. Tutor • 4 Messages. Note: Do not unplug the power cord from the back of your Altice One as this will restart all your services. Pixelation is 90% a wiring issue. Reboot through the settings and then reboot by unplugging it for a minute has solved any issue I ever had, I just made an account and yes thank you. Cookies help us deliver our Services. Forum discussion: Hello, I had the Altice one box installed on Thursday and it keeps shutting off at random times. It is not monitored by the company, if you're looking for official responses please contact them directly. Has anyone seen similar behavior? 0. I am sub contractor for altuce on long Island. Showing how to reboot the altice one box without unplugging the power Disconnect your equipment (VCR, DVD or set-top box) from the TV and reconnect, making sure each connection is in … If your TV is out too and giving the Err-200 it's probably an outage. It’s really fucking technical people half the time I can’t understand it . However, if the problem persists and you still can’t change the channels, follow these steps to reset your receiver: Unplug your receiver from the electrical outlet and wait 15 seconds. Dont think its the box. Press question mark to learn the rest of the keyboard shortcuts. My DVR . Press SELECT to bring up a menu with helpful options like "Tune to Channel," "Record," "Restart" and "More Info." Everything is screwed in tight and I don’t know much else about this stuff. The DVR has an option to set a preferred language, English or Spanish. Hasn't worked for YEARS!! It's possible the Altice One box is more sensitive to … Altice One groundbreaking new DVR service leaves much to be desired and will need major improvements in order to be a viable choice for most consumers. TV Channel Lists is not affiliated with any TV provider/channel and cannot answer questions regarding your TV service. I’ll try that other site you provided. Discovery is launching Discovery Plus on January 4th, a direct to consumer streaming service for $4.99 per month with advertisements. Any update? I tried the refresh through the system, did the unplug & all that--nothing worked. The idea of the Altice One was really intriguing. Turn on/off closed captioning and choose how it appears on screen and change … When you press buttons on the remote, the selected mode button at the top of the remote (Cable, VCR, etc.) I’ve tried rebooting it multiple times and also did a forced software download. Altice USA (Optimum & Suddenlink) From TVCL – TV Channel Lists. User account menu. If you’re still having issues, restart your TV service, by pressing and holding on the front panel of the box for 10 seconds. Close. Plot. should flash once red. The sleep timer in the settings on the box are set to off. ------ Why does my TV say "One Moment Please?" DVR. Great thank you! So switching to Fios isn’t in the cards. Would this be a problem with the cable box itself? 0. Now going on 4 months I'm sorry I did. Can cable customers pay for individual channels? Press J to jump to the feed. I’m having the same problem after I tried to turn off smart wifi. When I change my preferred language to Spanish, I get Spanish on 340, etc., when it is set to English I get English. Support has been useless and can’t come until Friday. If it's outside with their wiring, they shouldn't charge you a service fee. Question. I checked and using a different HDMI wire doesn’t help, and I even had them remotely restart the box. 1. The router init failed that remains after power cycles and network resets means the box can't communicate with Optimum. Equipment Your Optimum remote and cable box offer endless programming options. How exactly would I go about that? TV screen with horizontal reception. Altice One - … I have a converter. Check the equipment connections. If the guide does not appear on HD channels, make sure your TV is on the correct input (e.g. Sit back and relax into the world of watch repairs and restorations performed by Mark Lovick here on the Watch Repair Channel. 1. 2 years ago. My very untechnological mother is constantly getting stuck on these channels and freaks out calling me at work. And thank you. Learning how to program your remote here; Getting instructions to reboot your cable box here; Finding out how to troubleshoot your internet connection here The info bar will also disappear automatically if it has been idle for a few seconds. 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